Legal Notice

Last updated: December 2025

1. Identifying Data

In compliance with the provisions of the Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), The following data is reported:

From now on, «"THE HEADLINE"» o «HELENA SAS».

2. Object and Acceptance

This Legal Notice governs the use of the website accessible at the URL helenasas.shop (hereinafter, «"THE WEBSITE"»), which is owned by HELENA SAS.

Browsing THE WEBSITE confers the status of USER of the same and implies the full and unreserved acceptance of each and every one of the provisions included in this Legal Notice.

The OWNER reserves the right to modify, at any time and without prior notice, the presentation, configuration and contents of THE WEBSITE, as well as the conditions required for its access and use.

3. Access and Use Conditions

3.1. Free Access

Access to and browsing of THE WEBSITE is of a gratuitous.

However, the purchase of products or services offered through THE WEBSITE may be subject to payment of a price, as established in the General Terms and Conditions corresponding.

3.2. User Registration

In general, the contracting of products and services offered through THE WEBSITE will require prior registration of the USER.

The USER guarantees that all data provided is truthful, accurate and up-to-date, being responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of such obligation.

3.3. Proper Use of the Website

The USER agrees to use the WEBSITE in accordance with the law, this Legal Notice, and generally accepted principles of morality. To this end, the USER shall refrain from using the WEBSITE for any unlawful or prohibited purposes, or in any way that infringes upon the rights and interests of third parties, or that may damage, disable, or overload the WEBSITE.

It is expressly forbidden:

• Performing actions that may cause any type of damage to the systems of THE OWNER or third parties on or through THE WEBSITE, by any means.
• Carrying out, without proper authorization, any type of advertising or commercial information directly or covertly, sending mass emails (spam) or sending large messages in order to block network servers (mail bombing).
• Introducing or spreading computer viruses or any other physical or logical systems that may cause damage to the systems of THE OWNER, third parties or the USERS themselves.
• Attempting to access other users' email accounts or restricted areas of the computer systems of THE OWNER or third parties and, where applicable, extracting information.
• Infringing intellectual or industrial property rights, as well as violating the confidentiality of information belonging to THE OWNER or third parties.
• Impersonating another user, public administrations or a third party.
• Reproducing, copying, distributing, making available, or any other form of public communication, transforming or modifying the contents is prohibited unless authorized by the holder of the corresponding rights or legally permitted.

4. Intellectual and Industrial Property

All content on THE WEBSITE (including, but not limited to, text, photographs, graphics, images, icons, technology, software, graphic design, source code, as well as its graphic design and source code) constitutes a work protected by Spanish and international legislation on Intellectual and Industrial Property.

THE OWNER is the exclusive owner of the Intellectual and Industrial Property rights of THE WEBSITE, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.).

In the event that the USER sends information of any kind to THE OWNER through any of the channels enabled for this purpose, the USER declares, guarantees and accepts that he has the right to do so freely, that said information does not infringe any intellectual property rights, industrial rights, trade secrets or any other rights of third parties, and that said information is not confidential or harmful to third parties.

Registered Trademarks

The trademarks, trade names or distinctive signs that appear on THE WEBSITE are owned by THE OWNER or, where applicable, by third parties who have authorized their use, and are protected by current legislation on Industrial Property.

Access to THE WEBSITE does not grant the USER any rights over the aforementioned trademarks, trade names and/or distinctive signs.

5. Exclusion of Warranties and Liability

5.1. Of the Contents

THE OWNER does not guarantee the legality, reliability, usefulness, truthfulness or accuracy of the services or information provided through THE WEBSITE.

The OWNER excludes, to the fullest extent permitted by law, any liability for damages of any kind arising from:

• The inability to access THE WEBSITE or the lack of truthfulness, accuracy, completeness and/or timeliness of the content.
• The existence of viruses, malicious or harmful programs in the content.
• The illicit, negligent, fraudulent or contrary use of this Legal Notice by USERS.
• The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on THE WEBSITE.

5.2. Service Availability

The OWNER shall not be liable in the event of service interruptions, delays, errors, malfunctions and, in general, other inconveniences that originate from causes beyond the control of the OWNER, and/or due to a willful or negligent act of the USER and/or originate from causes of force majeure.

Access to THE WEBSITE may be occasionally suspended or interrupted for maintenance, updates or improvements, without THE OWNER being obliged to communicate such interruptions in advance.

5.3. Links to Third Parties

The website may contain links to third-party websites, the content of which is not the responsibility of the owner. The owner is not responsible for the content, products, services, privacy policies, or practices of third-party websites.

The USER accesses the content and services of third-party websites at their own risk.

6. Products and Services

6.1. Product Information

The products offered through THE WEBSITE are cosmetics intended for facial care.

The OWNER strives to provide accurate information about the products, including ingredients, directions for use, and benefits. However, there is no guarantee that the product descriptions or content on THE WEBSITE are accurate, complete, reliable, current, or error-free.

6.2. Minimum Age

The purchase of products is intended exclusively for over 18 years old.

Minors are not authorized to make purchases without the consent of their parents or legal guardians.

6.3. Prices

The prices published on THE WEBSITE include VAT (Value Added Tax) and are expressed in euros (€).

The OWNER reserves the right to modify product prices at any time, although products will be billed at the price in effect at the time the order is placed.

Shipping costs will be clearly specified before you finalize your purchase.

6.4. Product Availability

Orders are subject to product availability. If a product is unavailable after an order has been placed, the USER will be informed and offered the following alternative:

• A substitute product with similar characteristics and value, or
• Cancellation of the order with refund of the amount paid.

7. Purchase Process

7.1. Order Placement

To place an order, the USER must:

1. Select the desired products and add them to your shopping cart
2. Proceed to the checkout process
3. Provide the requested billing and shipping information
4. Select payment method
5. Review and confirm the order
6. Accept the General Terms and Conditions and the Privacy Policy
7. Make the payment

7.2. Order Confirmation

Once the payment has been processed successfully, the USER will receive an order confirmation email with the following information:

• Order number
• Products purchased
• Total price (including taxes and shipping costs)
• Mailing address
• Estimated delivery time

7.3. Payment Methods

The accepted payment methods are:

• Credit/debit card (Visa, Mastercard) through the secure Redsys gateway
• PayPal (if available)

All payments are processed through secure payment gateways. The OWNER does not store credit card data on its servers.

7.4. Billing

All orders will include an invoice, which will be sent by email along with the order shipment confirmation.

8. Shipping and Delivery

8.1. Shipping Zone

We currently ship to:

• Peninsular Spain
• Balearic Islands
• Canary Islands (Longer delivery times may apply)
• Ceuta and Melilla (Longer delivery times may apply)

8.2. Delivery Times

The estimated delivery time is 3 to 5 business days for mainland Spain from the order confirmation.

For the Canary Islands, Ceuta and Melilla, the deadline may be 5 to 7 business days.

These deadlines are estimates and may be affected by exceptional circumstances (holidays, adverse weather conditions, strikes, etc.).

8.3. Shipping Costs

Shipping costs will be calculated based on the weight of the order and the delivery area, and will be clearly displayed before finalizing the purchase.

8.4. Order Tracking

Once the order has been shipped, the USER will receive an email with the tracking number so you can track your shipment.

8.5. Order Receipt

At the time of delivery, the USER must:

• Check that the package is in good condition
• In case of obvious damage to the packaging, note it to the carrier.
• Sign the delivery note

If no one is home at the time of delivery, the transport company will leave a notice and proceed according to its usual redelivery policies.

9. Right of Withdrawal and Returns

9.1. Right of Withdrawal (14 days)

As established in the Royal Legislative Decree 1/2007, of November 16, by which the consolidated text of the General Law for the Defense of Consumers and Users is approved, the USER has the right to withdraw from the contract within a period of 14 calendar days without need for justification.

The withdrawal period will expire 14 calendar days from the day on which the USER or a third party indicated by him, other than the carrier, acquired physical possession of the products.

9.2. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the USER must notify their decision through:

• E-mail: blue_sugarcat@yahoo.com
• Postal address: de Vicent Mortes Alfonso, 46980 Paterna, Valencia

The notification must include:

• Order number
• Full name
• Original delivery address
• Products you wish to return

9.3. Return Conditions

IMPORTANT: For reasons of hygiene and safety, Returns of cosmetic products that have been opened or have a broken seal will NOT be accepted., unless they have manufacturing defects.

9.4. Return Shipping Costs

The direct return costs These costs will be borne by the USER, unless the product has defects or does not correspond to what was requested.

9.5. Refund

Once the return has been received and verified, the OWNER will proceed to refund the amount using the same payment method used for the purchase, within a maximum period of 14 calendar days from the receipt of the return.

The refund may be delayed until the products have been received or the USER has provided proof of their return.

9.6. Satisfaction Guarantee (30 days)

In addition to the legal right of withdrawal, THE OWNER offers a 30-day satisfaction guarantee.

If the product does not meet your expectations within 30 days of receipt, you can request a refund. The conditions are:

• Product must be at least 70% of its original content
• A brief explanation of the reason for the return must be provided.
• Return shipping costs are the responsibility of the customer.

10. Product Warranty

All products sold have the legal guarantee of conformity of 2 years established in Spanish and European consumer protection regulations.

If the product has any manufacturing defect or conformity, The USER may request:

• Product repair
• Product replacement
• Price reduction
• Contract termination with refund of price

To claim the warranty, please contact helena@helenasas.es indicating the order number and a detailed description of the problem.

11. Protection of Personal Data

The processing of USERS' personal data is governed by the provisions of the Privacy Policy of THE WEBSITE.

The USER expressly accepts the processing of their personal data in accordance with the provisions of said Policy when using THE WEBSITE and making purchases.

12. Cookie Policy

THE WEBSITE uses cookies and similar technologies to improve the user experience and offer personalized services.

You can find detailed information about the use of cookies in our Cookie policy.

13. Applicable Law and Jurisdiction

13.1. Applicable Law

This Legal Notice is governed in all respects by the Spanish law.

13.2. Conflict Resolution

For the resolution of any dispute that may arise from access to or use of THE WEBSITE, THE OWNER and the USER agree to submit to the Courts and Tribunals of the USER's address.

In the event that the USER is domiciled outside of Spain, the OWNER and the USER submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Valencia (Spain).

13.3. Online Dispute Resolution

In accordance with Regulation (EU) 524/2013, the European Commission provides a free access platform for the online conflict resolution between the USER and the OWNER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between them.

This body is neutral and will engage in dialogue with both parties to reach an agreement. The dispute resolution platform can be accessed at the following link:

https://ec.europa.eu/consumers/odr/

14. Contact

For any query, question, complaint or suggestion related to THE WEBSITE or the services offered, the USER can contact THE OWNER through: